Making and Shipping Times

Once you’ve placed your order, I will make and send you your order within 2 weeks, unless otherwise stated (for example, sometimes I do preorders, and shipping timeframe would be listed). Lazer Unicorn is a side hobby, hence why it takes a little time for me to create and send you your pretties. A big thank you for supporting my side hobby! 

Flat Rate Shipping

I'm a fan of flat rate shipping, as it keeps it simple on both ends. Whether you purchase 1 or 5 products, shipping is always $10 tracked parcel shipping in Australia and $20 tracked internationally.

Where is my order?

Once your order is sent, you will automatically receive an email with a number and link to track it. I use both Sendle and Australia Post for shipping it to you. 

Unfortunately, I cannot promise your package will arrive by a certain date. Sometimes packages are held up in customs or simply in Australia for seemingly no reason, and transit times can vary greatly from country to country.

If I'm in the Brisbane area, can I pick up my order?

This is not always an available option, however swing me a message and we'll work out if it's a possibility to collect orders from the studio.

Do you accept returns or refunds?

If something goes wrong with your order, let me know. Just send me a message and we'll see what we can do. At the end of the day, I want you to be happy with your pretties you purchase from me. 

Should you have any issues with your order, please email me by responding to your confirmation email. 

If your item is somehow damaged in transit, please contact me so we can find a solution. Buyer must provide an image of the damaged item before returns and refunds are made.

 

Workshops

I can't make the workshop that I booked in for. What do I do?

If you can't make a workshop you've booked into, give me as much notice as possible. 

7 days notice: full refund

1-6 days notice: 50% refund (I'll already have all your supplies ready) 

No show: No refund

If I can fill your place, I may credit you with store credit. 

 

Do you take on interns?

Always up for some educating and showing people the ropes. Hit me up if you're ambitious. 

 

Do you Wholesale?

I most certainly do. I like to partner with awesome stores! Email me :) 

 

Want to collaborate?

I love collaborations with friends! Please contact me with as many details about your brand and proposal as possible to discuss working together. Ideally, I'd love to catch up for a coffee or beer and chat :) 

 

Press inquiries?

I’m flattered :)

Please contact me for any press questions or inquiries.